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Having issues after trying to sync a folder that was larger than my free hard drive space
hi guys, i just bought dropbox for it to automatically backup a folder of my work while always syncing the newest versions and changes that i make for it
now i figured that if i want it to sync, it will take about as double as storage on my mac (which is really weird and annoying for me but ok), and now i want this sync option to stop but now im stuck.
i uploaded a 750 gb folder (my work folder) to dropbox folder on my mac, while i have only 150 gb available on my mac. this is where the synced stopped in the middle of it writing there is an issue, and after a quick search i figured its because i need free storage space as the folder i synced. now, when i try to move this folder out of the dropbox folder and back to my mac, i write could not connect to dropbox, the dropbox AI help doesn't help me, can anyone have the answer?
Device
macbook pro 16" 2019 i9
Operating System/Browser (if using the web)
Venture
Dropbox App Version (if using the app)
Latest(?)
9 Replies
This isnât related to the application is paused.
The application is running just fine.
there is not way to undo this Jay, there is no way to make the folder online only so it wouldnât need free space to work, closing, quitting , logging out doesnât change this or freeing my option to move my forsaken folder back to a regular folder on my internal.
uploading this folder directly to dropbox so i could delete it and download it from dropbox isnât working.
I canât select a folder in the sync preferences so it wont take place on my hard drive, its just doesnât change a thing.why there is no way to stop completely this sync feature to free my folder so I could move it back?
this is really weird you guys havenât stumbled upon an issue that someone caught in a classic catch-22 where a desired folder moved to be synced but there is not enough space on the pc/mac to make it work (which is outrageously not noted before) and now that desired folder is stuck in the dropbox folder while is both cannot be synced and the whole space of the device is occupied.
please stop asking for screenshots and re-questioning, please, help me solve this for real, I think you go what the problem is.- Jay
Dropbox Community Moderator
HI soilworker24, it seems that this error could be related to the fact that the Dropbox desktop application is currently paused, according to the Dropbox icon in the menu bar.
Are you able to undo the move using your Finder settings?
https://ibb.co/zDT3hL8
this is the screenshot
Im trying to put a screenshot but somehow it doesn't let me, for now I'l write it again.
Yes, iv just moved the folder to the dropbox folder
Yes, Again, I just moved the folder to the dropbox folder.
this is the error i get when i try to move it back.
- Hannah
Thanks for the update, soilworker24!
Would you mind clarifying if you simply just moved the folder into your Dropbox folder or did you perhaps opt for our backup feature?
And can you also send me a screenshot of the error you're getting when trying to move the folder out of the Dropbox folder?
Hi Hannah :)
I moved my folder from my internal drive, a logic pro x directory stored in the Library of the user in my macbook to be exact, to the dropbox folder.
- Hannah
Hey soilworker24, welcome to our Community.
Just to make sure we have all the info, can you let me know exactly how you tried to add the folder to your Dropbox folder? Did you move it/cut it and paste it, or copy it?
Was it copied from your internal drive or from an external one?
Let me know and we'll see how we'll go from there.
