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Forum Discussion

afrey25's avatar
afrey25
Helpful | Level 6
4 years ago
Solved

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey will-1000, sorry to jump in here and thanks for the ticket number! 

 

I passed your comments to our Support agent assisting you with this. It'd be the best case scenario to reply back there, with any additional info you'll notice. That way they can troubleshoot immediately if there's a need. 

 

Of course, you can also report and update back on this thread too. 

 

I hope this helps! 

RCTX's avatar
RCTX
Explorer | Level 4
4 years ago

Been putting up with this problem for ~2 months now, and just keeps getting worse. Rebooted 5 times today so far. Answers from support are "we know about the problem and we're working hard on it", but I really need some sense of how long this is going to take as my work productivity has fallen off a cliff. Ticket number is #16703478.  Just add it to the list of tickets all stuck with something that seems like a really fundamental problem at the interface between DropBox and MacOS?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for your comment here, RCTX.

     

    We really appreciate your feedback on this matter and rest assured your comments have been passed along to our team.

     

    I have also added an internal note to your conversation with our support agent and they will be replying back to you the soonest possible.

     

    Let us know if you have any questions.

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