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afrey25's avatar
afrey25
Helpful | Level 6
4 years ago
Solved

High CPU Usage after updating MacBook Pro to MacOS Monterey (12.3)

I installed the latest MacOS update (Monterey 12.3) on my MacBook pro last night and now Dropbox is almost continuously syncing files and sucking my CPU usage. Fans are running almost constantly, and...
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everybody,

     

    I spoke with our engineering team to confirm that this issue was resolved. I'm following up with this thread to confirm that high CPU usage is no longer a problem for any users. Ensure your MacOS and Dropbox are up to date, and please let us know if this is still affecting you. Thanks!

     

    Regards,

    Ben

gavineadie's avatar
gavineadie
Explorer | Level 4
3 years ago

With Ventura 13.3, I have the same issue with "fileproviderd" using 125% CPU on an M1 MacBook Pro.  I restarted the laptop about 75 minutes ago and the Dropbox menu panel still reports "starting".  (Dropbox v171.3.6099)

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there gavineadie, sorry to hear about this.

 

Could you send us a screenshot of the app's exact status as shown in your menu bar at the moment? 

 

If you're running an antivirus on your computer, you can also try disabling it temporarily. 

 

In any case, please keep us posted!

  • gavineadie's avatar
    gavineadie
    Explorer | Level 4
    3 years ago

     

    • gavineadie's avatar
      gavineadie
      Explorer | Level 4
      3 years ago

      A change in behavior:  Dropbox did stop "starting" and is now going back and forth between "up to date" and "syncing 1 file" every couple of seconds.  I think I know why that is happening.  The "old" Dropbox couldn't deal with filenames containing a "\" .. it reported errors on the menu item badge.  A million years ago, Microsoft products generated such files, like: "Create Event from Message\cE".

       

      But .. I'm going to back away from the concern that Dropbox is the cause of my problems because I've got worse trouble .. Finder won't launch, and I've no reason to suspect that Dropbox is involved.  I'll be back with news after reinstalling Ventura from scratch.

       

       

      • gavineadie's avatar
        gavineadie
        Explorer | Level 4
        3 years ago

        NEVER MIND!

         

        Disk Utility just coughed up (and fixed) dozens of errors on my SSD.  I expect life to improve, though I wonder why my boot disk got so messed up ..

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