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Forum Discussion
I can't access my backup files, after Dropbox asked for a backup update
Since clicking on the file backup link that Dropbox sent me today, Dropbox is not featuring any of the files that I have on my PC. I use my Dropbox account on my PC, my iphone and my ipad. This one a...
Jay Walter Hannah
Thank you all for your time in responding, but I'm still at the same point as I began. Dropbox Backup has changed your services in an undesirable way. I want to be able to sync my LOCALLY STORED files with Dropbox AND access them from my other devices. This is what Dropbox previously provided. Is it really good business practice to take away services from your customers, especially when a year's subscription has already been paid? Please respond directly to this issue. If my former services are no longer available, what are my options for possibly canceling my subscription for a prorated refund.
I am still in exactly the same position. I originally posted on this two weeks ago. Since then, dropbox has received many other questions and complaints from people experiencing the exact same after pressing the upgrade button to the new back up service. Dropbox is answering all of these queries but does not seem to realise that they are all complaints and questions about exactly the same issue â this âupgradedâ version of Dropbox doesnât give us the functionality we had previously. If I had known that clicking on the upgrade link would have got rid of the syncing functionality I had previously, I would never have upgraded. Dropbox is very much diminished value for me now. Dropbox says we can still get access to files if we drag them into the dropbox folder from our main device. But that is useless to me because I want the entirety of all my files and folders being synced all the time because I never know what I might need to get access to and I donât have time to laboriously drag different folders into dropbox. It used to just mirror across all my devices and that is the functionality that I found so valuable and would like to get back. Dropbox, please would you reverse the upgrade because it has caused a huge amount of problems for many people â surely you can see this now? If this doesnât happen, I will need to look elsewhere for an alternative to dropbox.
