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Giova GT's avatar
Giova GT
New member | Level 2
2 years ago
Solved

I can't enable permissions on my S23 Samsung Galaxy for camera uploads

Dropbox keeps asking my to enable permissions for storage in my mobile Samsung S23 Galaxy but there is no place to enable it.   I want to synchronize all my photos and videos in the cloud.

Android
Camera uploads
Error Messages
Mobile
  • FiggleWiggle's avatar
    FiggleWiggle
    2 years ago
    Confirming I cleared cache and reinstalled Dropbox per the above instructions and it is working. It seems the issue is fixed in the latest version of Dropbox.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Sta91, let's jump right into this!

     

    If I understand the end-goal here, that is to use our camera-upload feature, in order to backup your files, right? 

     

    If not, feel free to clarify more for me. Now, as a first step, can you let me know the exact OS and Dropbox version you're using? 

     

    Do you get any specific errors on your end, when trying to enable our camera uploads feature? 

     

    Keep me posted, and we'll take it from there!

  • Sta91's avatar
    Sta91
    Explorer | Level 4
    2 years ago
    My samsung S23 does not have storage in permission manager.... Or anywhere else I can find to allow dropbox access. This is ridiculous that I can't back up my camera uploads automatically.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Giova GT, thanks for messaging the Community!

     

    The option should be in your phone settings. 

     

    For a Samsung device, it should be in the Permission manager section.

     

    Keep me updated with any progress!

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