I can't sync files after upgrading to Sequoia, why?

Hi Lentinim,

Thanks for reaching out to us.

Can you please check the firewall?  Can you please try the following? 

• Go to Apple logo top left corner
• System Settings
• Network
• Firewall
• Can you check if it is allowed for Dropbox?

We can take it from there.

My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

Hi Lentinim , thanks for bringing this to our attention.

What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

Sequoia 15.0.1. I have Dropbox basic. Not sure which version. 

You can see the version of the Dropbox desktop application using these steps.

Could you also click the Dropbox icon in the menu bar and see the status of the app on the bottom left?

Jay, There is no preferences when I click on the avatar. There is a preferences under settings but no "about dropbox" there. Also, I do not have a dropbox icon in the menu bar.

Okay, so it sounds like you're accessing the avatar on the Dropbox website, instead of the Dropbox desktop application, as you're not seeing it on the menu bar.

Could you try reinstalling the Dropbox desktop application, without uninstalling it, by clicking this link?

On my laptop, I do have an Icon in the menu bar that says my files are up to date. Mac Book Air running Sonoma 14.7. No preferences under the avatar. Still can't find a dropbox version.

Jay,

It looks like it is working for now. Thank you very much. I did not do anything on my iPhone and it seems like that is syncing as well.