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I can't update my Mac to File Provider, as the app is stuck syncing 2 files
Hello -
I am trying to update Dropbox on my Mac (Sonoma) to the File Provider version, but it tells me I need to finish syncing files first. The menubar app has said "Updating 2 files" for months now, and never finishes. Is there a way to see what files it is currently trying to sync in order to diagnose the problem?
9 Replies
- Nancy
Dropbox Staff
Welcome to our Community, bmers! Hope you’re doing well.
Have you checked your Dropbox app’s Sync history and Activity tabs?
If you open your Finder > Dropbox folder, do you see any files/folders with a rotating syncing icon?
Let me know what you find.
Hi - thanks for responding.
I have checked both the Sync history and Activity tabs. When I create a new file, it is synced quickly and appears in both those tabs. But the bottom of the menu still shows "Updating two files", as it has for months or even longer.
No top-level folders show a rotating sync icon in my Dropbox folder. I do have a lot of files in that folder, in many subfolders, so I can't tell if there is a file or folder deeper down that is still syncing. Is there a way to know what files remain un-synced?
