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I no longer have the option to scan a picture on my mobile.
The option to scan a photo from my camera roll is not there today(5/24). I used that feature yesterday(5/23) and I use that regularly to make pdf documents from pictures to save as receipts that I’m sent. Please tell me it’s coming back or I will have to find another program to use.
5 Replies
- Megan
Dropbox Staff
Hi Davisfarms, let's jump right into this!
Can you clarify the OS of the device you're using, along with the Dropbox version that you have installed there?
Have you tried uninstalling, then re-installing the app, just to check if the behavior remains the same?
Keep me posted, and we'll take it from there!
- I have the same problem as well. i’m guessing the issues started when my iPhone12 upgraded from ios 16.4 to ios 16.5.
I can take a photo from the dropbox app to scan documents and convert them to pdfs but the option to scan photos from the photo app is no longer available.
- Hannah
Hey salilbhattarai, can you please let us know which version of the Dropbox app you're currently using?
- version 330.2
- Hannah
Thanks, salilbhattarai!
I'm on the same version and I still have this option.
Can you tap on "account", then on the gear icon, then on "clear cache" and then restart the app, to see if that helps?
