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Sherrema B.'s avatar
Sherrema B.
Explorer | Level 4
2 months ago

I re-upgraded my account and now my files are gone from my Dropbox folder

Question or Issue Today, on 12/14, I paid for my annual Dropbox Plus subscription ($119.88/year). I then went back to File Explorer, only to find that my Dropbox folders, which were originally sync...
desktop
File access
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Sherrema B., sorry to see that you're missing your files.

Did these files actually sync to your Dropbox account in the first place? And were they accessible from your account on the website?

If they never synced to your account, the biggest possibility here is that after re-upgrading, the desktop app started syncing again and it synced what you had in your account on the website. 

In that case, we wouldn't be able to restore them on our end, since they never actually synced, if that makes sense.

Have you checked your hard drive, to see if you can find them somewhere else? Like, your Recycle bin?

Also, what do you see in your account on dropbox.com?

Keep me posted.

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