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MandyWang's avatar
MandyWang
Explorer | Level 3
2 months ago

I see a "Folder updates in progress, please try again later" error and I can't share any folder.

Hi Dropbox team

Keep having the above message when I share a folder. I have tried to share the folder with different people or share a different folder with different people and share folders in the Incognito window, but I keep getting the same message. 

Please let me know what to do. 

Error Messages
Shared Folders
Web

7 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Thanks for posting this here, MandyWang! 

    Can you post a screenshot of the error you’re receiving, so that I can take a look? 

    Can you also test this via a completely different browser (if you haven’t already) and let me know what you see?

    Keep me in the loop for more updates.

    • MandyWang's avatar
      MandyWang
      Explorer | Level 3
      2 months ago

      Hi Nancy

      Thanks for getting back to me. I have tried with both Chrome and Safari. Here is the message. this was a new build folder; there is no file open in there. The folder was built 2 hours ago. 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 months ago

        Hey MandyWang, let me also jump in here!

        How many files are in the folder itself? Also, how many people are you trying to share the folder with?

        Have you tried clearing your browser's cache, closing it temporarily and then restarting it? 

        Let me know if this happens with all the folders you're creating on your end.

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