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acc9901's avatar
acc9901
Explorer | Level 4
4 days ago
Solved

I shared a folder with someone but they cannot access the contents

Device HP laptop Operating System/Browser (if using the web) (Windows 11) I just posted this but it's not showing up. I shared a parent folder with my VA for photos with 7 child folders insi...
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  • Hannah's avatar
    Hannah
    4 days ago

    Oh, I see, thanks for that screenshot, acc9901​, that totally clarified things for me.

    So, shared folders do take up space in each member's account, when edit access is given.

    If you only want her to be able to view and/or download the photos, you can send her a "view-only" link instead, which won't affect her Dropbox space at all.

    I hope this helps!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 days ago

Hey acc9901​, thanks for bringing this to our attention.

Can you let us know why this person cannot access the parent folder? Are they getting some kind of error message?

Also, how did you add the photos in the folders? Through the Dropbox website or the desktop app? If it was through the desktop app, has syncing finished?

Any screenshots that show the issue are definitely welcome!

Thanks in advance!

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