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acc9901's avatar
acc9901
Explorer | Level 4
4 days ago
Solved

I shared a folder with someone but they cannot access the contents

Device HP laptop Operating System/Browser (if using the web) (Windows 11) I just posted this but it's not showing up. I shared a parent folder with my VA for photos with 7 child folders insi...
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  • Hannah's avatar
    Hannah
    4 days ago

    Oh, I see, thanks for that screenshot, acc9901​, that totally clarified things for me.

    So, shared folders do take up space in each member's account, when edit access is given.

    If you only want her to be able to view and/or download the photos, you can send her a "view-only" link instead, which won't affect her Dropbox space at all.

    I hope this helps!

acc9901's avatar
acc9901
Explorer | Level 4
4 days ago

Thank you. I will ask her and get back to you ASAP.  Meanwhile here are the screenshots.

Parent folder: 

Child folders: (I shared one with her that she needed the most for now. "KIM.Social" It shows as shared below. But even then, she only sees half of the photos that are in there, not all of them.)

 

Thank you!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Thanks for the update, acc9901​!

    Let me know what your colleague says about the parent folder.

    In the meantime, can you check if renaming those folders and removing the "." (period) from the names makes any difference for your colleague?

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