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Forum Discussion

Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 years ago

iPhone videos are not uploading and I can't find the settings to check.

My iPhone is uploading photos I select in the Photos app, but does not upload vieos.   I've seen replies here about this problem saying "If you access your Account tab inside our app, you should ...
Camera uploads
desktop
iOS
Mobile
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Terry P., are you able to upload the videos by following these steps?

Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 years ago

As I described, that's exactly the method I used, which failed to appear on my PC, with several attempts.

 

However, the good news is that when I returned about an hour later, it had turned up. Is there any reason why a 160 MB file should be so slow?

BTW, I also noted that I was not getting the progress indication.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Terry P., can you clarify where you're not seeing the progress indication?

     

    Are you talking about the Dropbox mobile app on your phone or the desktop app on your computer?

     

    A screenshot of where you were able to see the progress of your uploads would definitely be very helpful, if you can send us one.

    • Terry P.'s avatar
      Terry P.
      Collaborator | Level 10
      2 years ago

      Eh? I’ve covered all those. Please read my posts more carefully before dashing off more questions!

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, Terry.

         

        From your description, we can understand that you're manually uploading your videos from your phone to Dropbox through the Dropbox mobile app and then, with the help of the Dropbox desktop app, these videos sync to your PC, where you can later access them, after they've been uploaded, isn't that right?

         

        However, what is not clear, is the platform that's missing the "progress indication".

         

        This could be the progress indication of the uploads on the mobile app or the syncing progress on the PC (desktop app); Can you clarify which one you mean, please?

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