Forum Discussion

tj84's avatar
tj84
New member | Level 2
2 years ago

Issues with Dropbox syncing to iOS and Mac

So I'm new to Dropbox and use it with my iPhone and Mac. First issue is even though I gave the iOS app full access it will not sync my Apple photos. If I were to take a new photo now then that will b...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @tj84, is this the first time you're enabling camera uploads on this device?

 

Can you clarify your OS, along with the Dropbox version you're using on your end?

 

If I were you, I'd also clear the app's cache too. Also, out of curiosity, what happens if you click "New Photos only"?

 

As for Dropbox Backup: do you see yours as enabled when visiting your Backup Page online? 

tj84's avatar
tj84
New member | Level 2
2 years ago

Using Mac OS and iOS on iPhone. 

 

I did not clear cache but I did offload the app and downloaded it again with non luck. 

I did have it working int he beginning but I had an issue where deleting photos from either end (dropbox or apple photos) would not sync the delete. So I had to re download the app. Since then not working. 

 

It says here Mac is backed up : NSVEvy1

 

As for dropbox versions, whatever the newest ones are.

 

tapping "new photos only" does nothing different. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Would you mind clarifying the specific OS version that you can check when visiting your mobile's settings @tj84?

     

    In any case, I can send you an email in order for us to reset your camera uploads, if you wish. 

     

    As for your Backup, if you search for some example files/folders locally or online, are you able to locate them? 

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