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Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for your speedy reply Numbersguy7777!

 

That's odd indeed. As for phone Support, it's only available to Business admins.

 

You can see more in regards to your Support options here. You can try contacting our Support about this, or if you come across any issues I'd be happy to open a ticket on your behalf in order for them to have a closer look into this.

Numbersguy7777's avatar
Numbersguy7777
Explorer | Level 3
2 years ago

Yes I need a ticket asap.  please send that to me, and you should have the ability to email that to my email on record directly.  I cannot access important files that were sent to me.  Please do so asap and make this process easy for me to get resolved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Frostbytes, thanks for the ticket number.

     

    I can see that your case is with our specialists and the agent working on your case has an update on the ticket, awaiting your reply, so make sure to check it out.

     

    As for you, Numbersguy7777, I just sent you an email, so we'll continue there.

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