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Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

Issues with File Requests: "Something went wrong, but we think it was a fluke. Try again."

For the last two weeks, file requests fail when clients send us files, with both Mac and PC on multiple days.  The same file requests previously worked, as recently as three weeks ago.   The clien...
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Numbersguy7777's avatar
Numbersguy7777
Explorer | Level 3
2 years ago

Yes I need a ticket asap.  please send that to me, and you should have the ability to email that to my email on record directly.  I cannot access important files that were sent to me.  Please do so asap and make this process easy for me to get resolved.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Frostbytes, thanks for the ticket number.

 

I can see that your case is with our specialists and the agent working on your case has an update on the ticket, awaiting your reply, so make sure to check it out.

 

As for you, Numbersguy7777, I just sent you an email, so we'll continue there.

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