Forum Discussion

AFF's avatar
AFF
Helpful | Level 5
2 years ago

It takes a long time for the scanning process to start on the mobile app

When I open Dropbox Mobile and press the + button to scan a document, it takes sooo long for the camera button to pop up. How to fix this? (Other apps like Notes reveal the camera app much more quick...
Mobile
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey AFF, sorry to hear about this.

 

Have you tried clearing the Dropbox app's cache, to see if that helps?

 

If not, you can also uninstall and reinstall the app, if you haven't already.

AFF's avatar
AFF
Helpful | Level 5
2 years ago

How do you clear the cache?

  • AFF's avatar
    AFF
    Helpful | Level 5
    2 years ago

    I found the cache clear option, this did not solve any problems

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey AFF, would you mind clarifying your device's OS, along with the Dropbox version you're using on your device? 

      • AFF's avatar
        AFF
        Helpful | Level 5
        2 years ago

        Using the latest db version, 368.2.2, iOS 17.4

        inwill add that the OCR FUNCTON ISNTNworking. Hasntnfor a long time but I am a DB+ plan member. Please fix this too

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!