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Forum Discussion
macOS desktop app stuck syncing 32 files
As with several other users, I've been using Dropbox for years on my Macs & iPhones, but have recently noticed that the files I update on my MacBook Pro (Sonoma 14.1.2) are not appearing on my iPhone (iOS 17.1.2). I normally don't use the Dropbox website, but upon reading some of the recent Community posts, I checked it & discovered that those files weren't appearing on the site either. I have downloaded the latest versions of the app for my iPhone (v 358.2.8) & also the MacBook (v 189.4.8395), but neither change has solved the problem. My WiFi has a good connection to the internet, I have no VPN or security limitations on my MacBook, & the latter's menu bar icon shows me that I am "syncing 32 files", which is not true. What can you suggest I try next?
- Mark
Super User II
If it says you are syncing 32 files then there are 32 files waiting to sync - my guess is the ones you are missing.
Have you tried a restart of Dropbox? Computer?
- Yes, I’ve restarted the Mac & I assume that downloading a new Dropbox copy qualifies as restarting it. I’m unsure how to restart it in any other way.
- Mark
When you open Dropbox on your machine (the actual folder via Finder) can you see any folders which have the syncing icon on them? If so drag them out of Dropbox to the desktop, let it sync to white box and then replace, that often helps.
