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Forum Discussion
randy123
2 years agoExplorer | Level 3
Make available offline doesn't show up in my settings or on my drop-down menus on my Windows 11
smart sync doesn't show up in my settings or on my dropdown menus on my new computer. Windows 11.
16 Replies
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- Megan2 years ago
Dropbox Community Moderator
- randy1232 years agoExplorer | Level 3
Just did the advanced reinstall and it looks like it's working. Thx!
- Megan2 years ago
Dropbox Community Moderator
- randy1232 years agoExplorer | Level 3
BTW- My IT tech installed DP with admin privileges. And this is a brand new computer with factory installation of windows.
- randy1232 years agoExplorer | Level 3
tried the registry edit. Got an error saying i can't rename.
not sure how this is preventing dropbox from showing the proper sync menu options of make avail online/offline
- Megan2 years ago
Dropbox Community Moderator
You haven't recently updated your OS, have you randy123?
Feel free to also take a look at the steps our Community Manager shared here, and let me know if they help at all.
- randy1232 years agoExplorer | Level 3
system extension is on.
- Hannah2 years ago
Dropbox Community Moderator
I hope it's okay for me to jump in, randy123!
Can you check this page, to make sure that the "Dropbox system extension" setting is set to "on"?
- randy1232 years agoExplorer | Level 3
The dropbox app was installed this morning on my new work computer. I spent most of the day with our IT specialist. He installed it and didn't seem to think the issue was on his side, considering my old computer, installed in the same way, was sitting beside us, working just fine 😞 I only select sync'd a few folders and the dropbox is currently 'up to date'
- Walter2 years ago
Dropbox Community Moderator
Hey randy123 - could you clarify if the desktop app is up to date or still syncing in your taskbar?
Also, how long has it been since you first installed the app on this machine? Did you do it with admin privileges?
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