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czathey's avatar
czathey
New member | Level 1
11 months ago

My desktop app's stuck indexing files after rebooting my computer.

I had to reboot my computer and since I have restarted it, my files will not sync. Status shows either a red X or pending. I have tried to log out and log back in, reinstall the desktop to no avail. ...
desktop
sync
czathey's avatar
czathey
New member | Level 1
11 months ago

Once it finishes indexing, will the folders/files begin to sync? Curious next step to watch after the indexing is complete. Thanks.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    No problem at all! During the indexing process, the app is basically scouting for any pending updates, so if there are any, it should sync them after that to our servers and to your Dropbox account online.

    • czathey's avatar
      czathey
      New member | Level 1
      10 months ago

      Hi Nancy,

      I am checking to see if I can still use this thread? Still having issues with syncing my files.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        I’m sorry to hear that, czathey! Is the Dropbox app still trying to index your files? If yes, how many are they at the moment?

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