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Forum Discussion

PebbleNick's avatar
PebbleNick
New member | Level 2
10 days ago

My Dropbox app is stuck syncing files on Windows 11 after an advanced reinstall.

Device Desktop PC Operating System/Browser (if using the web) Windows 11 Pro Dropbox App Version (if using the app) 237.4.5655 My desktop app has been stuck syncing for about a week. ...
desktop
Folders
sync
windows
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
5 days ago

Jasper B.3​ Hey there, just circling back after the holiday weekend to update you that your case is actively being looked into. The details are beyond the scope of something I can personally help out with here in a public forum but I wanted to provide some reassurance that you have not been forgotten. Thank you for the remarkable patience you've shown thusfar.

Jasper B.3's avatar
Jasper B.3
Helpful | Level 5
4 days ago

Thanks. If it's of any use, the update that rolled out today with the new folder icons has not changed the situation besided settling on a different number of files stuck syncing. The log files are still piling up so fast that I've got to quit the program at startup or it'll crash my system within an hour or so.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hey jasper, thanks for the update and the feedback here. I'll make sure to pass your comments along to our team.

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