Forum Discussion

Mikkel1973's avatar
Mikkel1973
Explorer | Level 4
8 months ago

My Dropbox app on macOS 15.4.1 has stopped syncing and is stuck indexing files.

My Dropbox which have worked without problems for years have stopped syncing. It seems to get stock and, right now, after having logged out and in again it does not seem to get passed or have progres...
desktop
Mac
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Welcome aboard the forum, Mikkel1973! Let’s have a look into this. 

Can you check your Dropbox app once more and send me a screenshot of its current syncing status? I’d like to know the app version it’s running at the moment, as well. 

Let me know once you have more info.

  • Mikkel1973's avatar
    Mikkel1973
    Explorer | Level 4
    8 months ago

    Here is the status, if that is what you mean. The app version is v222.5.5042. Mikkel

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the screenshot and the update, Mikkel1973.

      You mentioned that this started happening after your logged out and back in to the Dropbox app, right?

      Were you previously using the File Provider version of the Dropbox app?

      Where is your Dropbox folder located now according to the "sync" tab in the Dropbox preferences?

      • Mikkel1973's avatar
        Mikkel1973
        Explorer | Level 4
        8 months ago

        I was not triggered by me logging in and out, but I have tried to do so on the way as one of many attempts to try to resolve the issue.

        Re File Provider yes it seems so, at least that is what it says in the preferences.

        /Users/[removed]/Library/CloudStorage/Dropbox

        M

         

         

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