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fpulley
2 years agoExplorer | Level 3
My Dropbox is not syncing to any of my devices
My Dropbox is not syncing to any of my devices. This has been going on for a couple of months. I have tried updating. deleting and reinstalling the app, etc.
Please help!
29 Replies
- Jay2 years ago
Dropbox Community Moderator
Hi fpulley, thanks for bringing this to our attention.
Is the Dropbox desktop application running and syncing on your computer?
What is the current status of the app when you click the icon on the system tray/menu bar, in the message on the bottom left?
This will help me to assist further!
- fpulley2 years agoExplorer | Level 3
Jay the only icon I see is at the top of my screen and it looks normal.
Thanks,'
Frank Pulley
- Mark2 years ago
Super User II
What does it say if you mouse over it?
- fpulley2 years agoExplorer | Level 3
It doesn't do anything, I have made sure that I am actually signed into Dropbox.
FRank Pulley
- Mark2 years ago
Super User II
It should do something.... it should display text saying something like
Dropbox 183.3.6667
Up to date
(Thats what mine is showing now).
If its not doing ANYTHING it sounds like its crashed so try a reboot and/or reinstall from www.dropbox.com/downloading
- fpulley2 years agoExplorer | Level 3
it says Dropbox. I have tried uninstalling and reinstalling a couple of times w same result
Thanks,
Frank
- Megan2 years ago
Dropbox Community Moderator
Hi fpulley, sorry to jump in here!
Have you made sure you're looking at the correct little Dropbox icon, on your task or menu bar, next to your WiFi? It should look something like this:
- fpulley2 years agoExplorer | Level 3
yes it is. I would send you a pic of my taskbar if I could.
- fpulley2 years agoExplorer | Level 3
Thanks for the reply, I have uninstalled and reinstalled Dropbox twice with the same result.
FRank
- Megan2 years ago
Dropbox Community Moderator
If you hover your mouse over the icon and you're not able to see anything there, then that's indeed rather odd fpulley
You should be able to attach a screenshot here, by clicking the camera-like icon, when trying to respond back to us, can you give it a go?
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