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cmcintoshphoto's avatar
cmcintoshphoto
Explorer | Level 4
3 years ago

New Beta has some issues

Having an absolutely terrible time with this new Beta (mac) build and have left multiple messages for support that go unanswered. When exporting files (small jpgs mostly) to folders within the DB fol...
desktop
Dropbox Plus
Mac
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi cmcintoshphoto, thanks for bringing this to our attention.

 

Could you clarify how you're exporting files to your Dropbox folder specifically? Are you saving them manually there, or by some other process?

 

What version of the Dropbox app are you running? You can see this when hovering over the icon in the menu bar.

 

This will help me to assist further!

cmcintoshphoto's avatar
cmcintoshphoto
Explorer | Level 4
3 years ago

Hi, I've had this issue while exporting from Adobe Lightroom (jpg), Premiere (.mp4), and Ableton (.wav and.mp3)

Version 171.2.311

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. If you quit the Dropbox desktop application and then restart it, does it help with uploading the files?

    • cmcintoshphoto's avatar
      cmcintoshphoto
      Explorer | Level 4
      3 years ago

      Sometimes - I actually restarted my computer and Dropbox kept failing to start up, and I reinstalled it and it seems to be decently stable now.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the update, and I'm glad to hear it's working now.

         

        If you need any further assistance in the future, please let me know!

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