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Forum Discussion

cmcintoshphoto's avatar
cmcintoshphoto
Explorer | Level 4
3 years ago

New Beta has some issues

Having an absolutely terrible time with this new Beta (mac) build and have left multiple messages for support that go unanswered. When exporting files (small jpgs mostly) to folders within the DB fol...
desktop
Dropbox Plus
Mac
sync
cmcintoshphoto's avatar
cmcintoshphoto
Explorer | Level 4
3 years ago

It no longer is working out. WHEN it starts up, it just says 'starting...' on the bottom eternally but never starts and never syncs new files. 

I tried reinstalling (from the dropbox.com/install page) but it seems to still be the beta...

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi cmcintoshphoto, could you send me a couple of screenshots of the exact syncing status of the app at the moment, along with its version, please? 

  • cmcintoshphoto's avatar
    cmcintoshphoto
    Explorer | Level 4
    3 years ago

    I got it briefly working last night, but most of the time it just sticks on 'starting...' as it has now for over 30 minutes. All day it's quit and says 'dropbox can't start' etc. When I click 'leave beta' it just restarts, doesn't change versions or anything!

  • cmcintoshphoto's avatar
    cmcintoshphoto
    Explorer | Level 4
    3 years ago

    Ok, I've tried deleting everything dropbox-related off of my computer and freshly installing both the public release and Beta (separate attempts) and in both cases, it fails to start up just the same- can't get any version of Dropbox to successfully start on my computer anymore whatsoever. 

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