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Forum Discussion
New files from camera uploads not showing in the Photos tab in iOS 26 (17promax)
Device
iPhone 17 pro max
Operating System/Browser (if using the web)
iOS 26
Dropbox App Version (if using the app)
444.2.2
Question or Issue
Moving to a new iPhone and installed dropbox app. However, camera uploads is very buggy. It will upload the photos/videos, but the display will not show any new photos added. New items can be found in camera upload folder, but not in the "Photos" tab on the app as it will not fresh that at all.
Tried uninstalling the app and reinstalling and sometimes get the error message that the camera uploads folder doesn't exist and will be created on next upload. But the folder is there and new images are added.
6 Replies
- Hannah
Dropbox Community Moderator
Welcome to the Dropbox Community, monarchy, and thanks for bringing this to our attention.
If you open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache", does it help at all?
I'd also suggested restarting the device, just in case.
Let me know how it goes and we'll go from there.
it js completly the same for me as well. ios 26, iphone 17 pro max. photos upload but not displayed on the photos tab. vlear cache doesn’t fix it.
- Megan
Hi getanin, let's jump right into this!
Just to clarify, are you not seeing them in the photos tab online or in the photos tab on your Dropbox mobile app?
How large are the images that aren't previewing in the Photos tab? Are you uploading your files manually, using the (+) button, or have you enabled the Camera Uploads feature?
Do they have any filters on them, are they screenshots or just normal camera photos?
Let me know more, and we'll take it from there!
It is in the mobile app, ios 26.
The images are from the camera, usually around 2-4MB. I am not uploading files manually, files are uploaded. I see them on the tab HOME under camera uploads. However I do not see that same images on the tab photos.
It doesn't have any filter. At some point, the new photos are no longer displayed on the Photos tab.
- Megan
Hey getanin!
When did you first notice this behavior, and does this issue affect all photos and videos, or only some?
Can you also try to restart the Dropbox app using the steps mentioned in this article? While you're at it, have a look at the other steps too.
If you visit your photos tab online, are you able to see the files there? Lastly, can you send over a screenshot of your “Photos” tab in the mobile Dropbox app?
