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AkashJewels's avatar
AkashJewels
Explorer | Level 3
2 years ago

On Mac Unable to backup an external drive. No pop-up.

Hi

I'm on Mac,  and I need to backup my external drive.  and I can't find a way for the dropbox app to "see" the external drive!

1) when I first setup that drive,  there was an auto massage from Dropbox if I want to add it to back up.  I clicked No, as I was still setting setting up that drive.

2) Now I need to back that drive to Dropbox, But I can't find a way to do that ,   I is not showing in the app. [picture bellow].

3) how and where to change the settings so dropbox will see the drive and it will be available for backup?  [I tried renaming the drive but it didn't help.

 

 thanks a lot

Akash 

Computer Backup
desktop
Dropbox Backup
sync
upload

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi AkashJewels, thanks for posting here today! 

     

    Can I ask the capacity and the usage of your external disk, along with the format of it please?

     

    One more thing: can you clarify if the desktop app is running normally when you plug the external drive into the computer in question, and also let me know the version of the Dropbox app there?

    Keep me posted!

    • AkashJewels's avatar
      AkashJewels
      Explorer | Level 3
      2 years ago

      Hi

      Thanks for getting back to me Megan

       

      you: "Can I ask the capacity and the usage of your external disk, along with the format of it please?"

       

      It a 4tb sun disk extreme ssd , of which 2tb are used for /Time Machine [which I don't need to backup to dropbox]. and 2tb on a separate partition are used for extra storage and I wish to back this one to dropbox [there is less then 500gb of data in there currently ]

       

      You: "One more thing: can you clarify if the desktop app is running normally when you plug the external drive into the computer in question, and also let me know the version of the Dropbox app there?"

       

      it s the new app [with the strange path] and yes it is running normally ...

      the thing is, the first time I plugged this disk, dropbox asked if I wanted to back it up.  I said not now,  [as I wasn't sure what I need]. and now I don't get that massage again, and I don't see any place to add the disk!   

       thanks a lot

      Akash 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey AkashJewels, thanks for this info.

         

        If you go to your backups page, click on "Manage Backups" and then "Open backup settings", are you able to enable backup for this drive?

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