Forum Discussion

WilmaE's avatar
WilmaE
Helpful | Level 5
26 days ago

One of my folders is stuck syncing on Windows 10.

Hi friends, I am from the Netherlands, using Windows 10 by extended version, and my sync logo of 1 map is stuck for 8 days now Please help me to make this a nice and soooooooooo comforting green v ...
desktop
Folders
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
24 days ago

Oh, I completely understand, Wilma. Troubleshooting can be hard when issues are persistent!

If you do wish to continue working on it, I'd suggest uninstalling the app this time, restarting the computer and then reinstalling it.

This won't affect or remove the files in your Dropbox folder.

But I do understand if you don't wish to continue.

We'll be here either way, if you need anything else.

WilmaE's avatar
WilmaE
Helpful | Level 5
22 days ago

Thank you for understanding me Hannah !
I will keep this in mind as soon as I have more time #busyweekssss haha

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    22 days ago

    Sure thing, Wilma! We'll be here! :)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    18 days ago

    Hey WilmaE​, I hope you're doing well!

    Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    16 days ago

    It's not sorted Megan. I think that the sync symbol will never change without intervention of a hardcore dropbox- genius ;)

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Hi again, Wilma! 

    If you tried my previous suggestions and they didn't work, let me know so we can try something else. :)

  • WilmaE's avatar
    WilmaE
    Helpful | Level 5
    16 days ago

    Didn't uninstall & install yet Hannah; can't afford a risk of losing more than 30 minutes of my time right now :P
    Will do after X-mas

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Don’t worry about it, Wilma! You can get back to us whenever you get the chance. 

    Happy holidays!

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