One of my folders is stuck syncing on Windows 10.

Hi Wilma!

Indeed, if my translation is correct, the message on the screenshot is talking about a removable drive, so perhaps it has to do with our backup feature.

Regarding your issue, though, there's no need to uninstall the app yet. You can simply download and run the installer, without uninstalling the previous one.

Let me know if it helps!

Doesn't help a thing Hannah :(
I give up now !
All is well, except that symbol #exhausted 😪

Oh, I completely understand, Wilma. Troubleshooting can be hard when issues are persistent!

If you do wish to continue working on it, I'd suggest uninstalling the app this time, restarting the computer and then reinstalling it.

This won't affect or remove the files in your Dropbox folder.

But I do understand if you don't wish to continue.

We'll be here either way, if you need anything else.

Thank you for understanding me Hannah !
I will keep this in mind as soon as I have more time #busyweekssss haha

Sure thing, Wilma! We'll be here! :)

Hey WilmaE​, I hope you're doing well!

Just popping in to see if you've had a chance to look at our last message. Still need help? We're all ears! If the issue is sorted, let us know what worked out for you.

It's not sorted Megan. I think that the sync symbol will never change without intervention of a hardcore dropbox- genius ;)

Hi again, Wilma! 

If you tried my previous suggestions and they didn't work, let me know so we can try something else. :)

Didn't uninstall & install yet Hannah; can't afford a risk of losing more than 30 minutes of my time right now :P
Will do after X-mas

Don’t worry about it, Wilma! You can get back to us whenever you get the chance. 

Happy holidays!