Forum Discussion

ulu546's avatar
ulu546
New member | Level 2
3 years ago

Online backup not working

I've chosen 3 folders for online backup, and set my preferences to automatic backups, once per day. I can see the folders online, and they contain all the files from the original upload. However, the...
desktop
Dropbox Backup
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there ulu546 - sorry to hear you're having issues with this.

 

Could you let us know your computer's OS version and the version and status of the desktop app as shown in your system tray/menu bar at the moment?

 

Also, since you've already contacted our support team, could you share your ticket ID so that we can look it up in our system?

 

Thanks!

ulu546's avatar
ulu546
New member | Level 2
3 years ago

Windows 10 Pro 64 bit

Current operation says, “95% complete (55 of 57 Gb) 2 hrs left, uploading, indexing, can’t update files.zip.”

Ticket # 22836350

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey ulu546, thanks for sending us the ticket number reference! 

     

    I was able to locate the ticket, and I can see that the agent responded back to you, providing you with the appropriate next steps.

     

    Since the case is in the hands of our Specialized agents, I'd suggest that you keep a close eye on it, and let us know if you need anything else. 

     

    Thank you!

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