Paused sharing activity due to the daily limit for data sharing. What can I do?

Jazdude wrote:

I have tried to download a large file shared with me from a client a number of times and every time it is about to finish the folder gets corrupted and I get a suspension from Dropbox?

If you're downloading from someone else, then it's their account that has reached their bandwidth limit, not you. They may have a paid account, but there are still bandwidth limits and other things that can cause a suspension, and each time a file is downloaded it counts towards those limits.

If this is truly a suspension due to a bandwidth overage, the owner will need to wait it out (24 hours initially, with each subsequent suspension lasting longer). Otherwise they can contact Support directly if they feel there's some other issue.

Hey Jazdude thanks for posting here!

Just wanted to check in with you, and ask if you're still facing the same issue. It sounds like this is why you're getting the error. 

Have you recently shared a link which could have been downloaded many times, or to a large file?

This will help me to assist further!

Yes, I have been unable to download the files all weekend. A client shared files with me, but I am getting suspended for trying to download it because it contains a folder that is bigger than my bandwidth of limit of 20 GB I guess? I get having a bandwidth limit for someone hosting a file, but having it for someone trying to download it doesn't make a lot of sense to me. I don't really have a choice about how big of a file someone else is hosting for me to do work for them. I can assure you, I am the one getting suspended, not the host. I have not shared any links myself in years, there are literally no files in my DropBox account. I am just trying to download a folder full of files and folders I need to do work assigned to me. 

Hey Jazdude thanks for clarifying!

Let's test something. Do you get any errors if you try to share a file, or create a shared link on your end? 

If yes, then I'd be happy to send you an email in order for us to have a closer look into this. 

Hello Megan  ,

I don't get an error when doing this. But also, I don't understand what this has to do with me, being unable to download someone else's link sent for me to download? If I try to download said link, I get suspended? I am not trying to share a link with someone, someone else is trying to share a link with me, and downloading it gets me suspended for excessive bandwidth use. 

This is quite a strange issue indeed, Jazdude.

What if you open the link from a private browsing/incognito window, without being logged in to your Dropbox account and download the file that way? What happens then?

Hello Hannah,

Going incognito and refusing to login to anything did actually allow me to download the file I have been struggling to. So it seems like something about my account is messed up? Is there someone I can reach out to to fix this because I shouldn't need to not be logged into DropBox to be able to download stuff from it. 

Also thank you Hannah for the help so far, but some help with the issue would be very nice.

Hi Jazdude, if you're not getting an error when sharing links, then it would mean that the issue isn't related to your Dropbox account.

Could you clarify exactly how you were attempting to download the file that was shared with you? Was it via a shared link, a shared folder, or a shared file?

Jay, please read the test Hannah suggested that worked, and then read my last message.

I am not sharing any links myself. I am trying to download a link sent to me. As suggested by Hannah, I logged out of Dropbox, used incognito mode ( which I don't think was necessary ), and downloaded the exact same file that I have been having problems with. It downloaded just fine and because I wasn't logged in, there was no account to suspend, so that didn't happen either. 

The link was shared to me by a client, I get an error any time I try to download the entire folder that was sent to me, so I went through and was downloading the individual folders inside of the folder that was shared directly with me. I was able to download all of the folders and files inside of the folder except for the biggest one. Anytime I would attempt to download the biggest folder it would let me start the download, but at the every end the download would be cancelled and I would get a suspension for going over the bandwidth limit, even though I was not the one hosting the shared file. 

So in summary, it is a shared link, that links to a folder full of individual folders and files, all of which I could download, except for the folder that was 30ish GB. The only way to download this folder required me to go incognito and not log in when prompted by Dropbox. Hence, why I think it is my account that is messed up, because I was able to download large folder when my account was not associated to the download request. 

Hey Jazdude, since this is an issue that will require access to info specific to your account, which we don't have here on the Community, can we send you an email?