Paused sharing activity due to the daily limit for data sharing. What can I do?

Hi there Crok, sorry to hear about this. Can you let us know how long you've been getting this error and if you're  familiar with the information from this Help Center article?

Sorry to add onto this already answered thread, however I have been having issues with Dropbox excessive traffic myself. I run a moderately shared link for a game but I haven’t had this problem until now, which is strange.

I find it hard to believe the link I’ve used has generated more than 20GB in downloads in under a day.

Sure thing, Jazdude, I just reached out to you, so I'll see you there!

Hello Hannah, yes, please send me an email. Thank you!

Hey Jazdude, since this is an issue that will require access to info specific to your account, which we don't have here on the Community, can we send you an email?

Jay, please read the test Hannah suggested that worked, and then read my last message.

I am not sharing any links myself. I am trying to download a link sent to me. As suggested by Hannah, I logged out of Dropbox, used incognito mode ( which I don't think was necessary ), and downloaded the exact same file that I have been having problems with. It downloaded just fine and because I wasn't logged in, there was no account to suspend, so that didn't happen either. 

The link was shared to me by a client, I get an error any time I try to download the entire folder that was sent to me, so I went through and was downloading the individual folders inside of the folder that was shared directly with me. I was able to download all of the folders and files inside of the folder except for the biggest one. Anytime I would attempt to download the biggest folder it would let me start the download, but at the every end the download would be cancelled and I would get a suspension for going over the bandwidth limit, even though I was not the one hosting the shared file. 

So in summary, it is a shared link, that links to a folder full of individual folders and files, all of which I could download, except for the folder that was 30ish GB. The only way to download this folder required me to go incognito and not log in when prompted by Dropbox. Hence, why I think it is my account that is messed up, because I was able to download large folder when my account was not associated to the download request. 

Hi Jazdude, if you're not getting an error when sharing links, then it would mean that the issue isn't related to your Dropbox account.

Could you clarify exactly how you were attempting to download the file that was shared with you? Was it via a shared link, a shared folder, or a shared file?

Hello Hannah,

Going incognito and refusing to login to anything did actually allow me to download the file I have been struggling to. So it seems like something about my account is messed up? Is there someone I can reach out to to fix this because I shouldn't need to not be logged into DropBox to be able to download stuff from it. 

Also thank you Hannah for the help so far, but some help with the issue would be very nice.

This is quite a strange issue indeed, Jazdude.

What if you open the link from a private browsing/incognito window, without being logged in to your Dropbox account and download the file that way? What happens then?

Hello Megan  ,

I don't get an error when doing this. But also, I don't understand what this has to do with me, being unable to download someone else's link sent for me to download? If I try to download said link, I get suspended? I am not trying to share a link with someone, someone else is trying to share a link with me, and downloading it gets me suspended for excessive bandwidth use.