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AnnieX's avatar
AnnieX
Explorer | Level 3
3 years ago
Solved

People with password sharing option disappeared?

I have been using Dropbox Plus for years and I no longer have the option to share folders with passwords. I do not know if something is wrong with my program right now, or if this is yet another new ...
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  • lisadbx's avatar
    lisadbx
    2 years ago

    If you already shared this file with the user via email, or if they already joined the folder, then they already have access and do not need to enter password. This is slightly different than how the previous link password worked, but it does protect your content the same way since anyone who does not already have access will still need to enter the password. 

lisadbx's avatar
lisadbx
Icon for Dropbox Engineer rankDropbox Engineer
2 years ago

To verify that the  "Require password"  option is working, you can open the link in an incognito browser window yourself. 

nnayar's avatar
nnayar
New member | Level 2
2 years ago

Lisa, that is not true. When I test the link in an incognito browser, I'm forced to create a new or login to an existing account. This is not the same as entering a password to access the folder! Please fix ASAP! 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey there, nnayar!

     

    I checked internally, and it seems that an agent has reached out to you internally via an email. 

     

    Can you check your inbox, and respond to them there, in order to keep investigating? 

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