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urbanracer34's avatar
urbanracer34
Helpful | Level 5
2 years ago
Solved

Photo backup on iPhone isn’t working - alternating between files

I am on the latest iOS and Dropbox for my iPhone 13. Dropbox 324.2 and iOS 16.4.1 I noticed that it was going forth between 5 and 4 photos left. There is plenty of room in dropbox. Nothing has been...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Supanut L., sorry to hear about this.

 

Can you please let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Also, have you tried another wifi network or doing this via cellular data?

Supanut L.'s avatar
Supanut L.
Helpful | Level 6
2 years ago
I am on iOS 16.6, and I am on the latest version of the Dropbox iOS app, available on the App Store, which is version 342.3.
And just an update, it seems to have worked now, as of this writing. I don’t know why it didn’t work moments ago though.

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