Re: Some files are not syncing from my desktop to my other devices

Hi from me as well, bulldogman. To clarify, if you go to your online account here, you still can’t see your Excel file, correct?

Can you let me know the current syncing status and app version of your desktop app?

That is correct; I do not see the file there.  I would guess the syncing status would be "Not Syncing" since I updated a different file on my phone, and it was not changed on my desktop.  As I mentioned above, the app icon did not open anything, and I deleted it.  Basically, we are still at square one - with current files on my desktop and old ones on my mobiles.

Thank you.

Hi again, bulldogman!

I've been reading through this thread and there are a few things to note about the info we've gathered so far.

From what I can see from your screenshots, the folder you're adding files to on your desktop is called "Personal Files", whereas the folder shown in the screenshot from your phone, is called "Home Personal Files".

Also, like Rich suggested at some point, in order for your files to sync from your desktop to your Dropbox account online and your other connected devices, you need to have the Dropbox app installed on your desktop.

That app creates a folder named "Dropbox" in your file explorer, which has syncing abilities and any changes you make to the files in that folder, sync to your Dropbox account.

Now that you've installed the Dropbox app, do you have a small Dropbox icon at the bottom right of your screen, by the clock?

And if so, what do you see when you hover over it with your mouse?

The "HOME" you are seeing is the next folder up from Personal Files, not part of the file name (note, it is preceded by a back arrow:

I do have a Dropbox icon on my toolbar (not quite next to the clock but on the far right of the toolbar).  If I click on the icon, I get the spinning wheel for a few seconds, but nothing opens.

Thanks for the clarification on the folder, bulldogman.

Regarding the app, if you uninstall it, restart the computer and then reinstall it, does it make any difference?

Thanks, Hannah.  I will give that a try.  Out of town right now, so it may be a day or 2.

Well, now things have gotten really strange.  I tried to uninstall the DropBox app and it wouldn't uninstall.  The loading bar wouldn't advance beyond approximately the 3/4 mark even after 6 hours.  Now what please? 

Thank you.

HI bulldogman, it sounds like something might be preventing the app from uninstalling fully. 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Thanks Jay, but the first step is click on the icon, and when I do that nothing happens except for a spinnint circle for a few seconds.  Which leaves me unable to proceed.

Hi again, bulldogman.

Does restarting the computer help at all?

Unfortunately, it does not help.  I still can't uninstall.

In this case, can you follow the steps below, bulldogman, and let me know if they help?

1. Open the "Task Manager" by right-clicking your taskbar and clicking "Start Task Manager".
2. Click on the "Processes" tab to see if there are any other processes associated with Dropbox. You may need to click "Show processes from all users" to check all processes.
3. If you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox, please perform the following steps for each applicable process:

- Click on the line that references the process to select it

- Click on "End Process"

After these steps, please try to uninstall the app again.

It looks like that got it uninstalled.  When I search DropBox on my computer it shows

I assume the listings under "Search the web" are irrelevant, but do any of the installers, or the file folder need to be deleted before I try to reinstall?  Thank you for your help.

Happy to hear that, bulldogman!

No need to delete the installers, just use this link to reinstall the app and let us know how it goes!