Selective sync shows a folder as grayed out and I can't see some subfolders in my Dropbox folder

Thanks for bringing this to our attention, ggilmore.

If you close the Dropbox application and then relaunch it, does it make a difference with the folder that's grayed out in your selective sync settings?

If not, try restarting the computer itself.

Also, since you mentioned that you're on a team account, if the above doesn't help, is it possible that your admin changed some settings for the team?

Let me know what you find and we'll go from there.

thank you, Hannah, for such a quick response!  I did as you stated, and it did not solve anything.  I rebooted and everything is still as it was.  I checked with our admin, and she did not make any changes, and I did confirm that with other team members.  No one else is having any such issue.

I look forward to your response!

Hope it’s alright if I jump in too, ggilmore. 

The folder that you see grayed out in your app preferences > Selective sync, does it happen to be your personal member folder? 

Since all folders are checked in your selective sync settings, they should also be visible in your local Dropbox folder. 

Other than that, I’d like to know the current syncing status and app version.

Hi Nancy.  Yes, it's the folder that was created for me when I joined the company, then I was granted access to the various folders and able to create my own folders under the personal name folder.  The primary parent folder is the company folder under the business account..

My syncing status is up to date.  I am currently using version 223.4.4909

Thanks for the additional info! Can you check this Help Center article as the next step? 

If your subfolders/files have any of the listed characters in their name, then this may be the reason why they’re not showing on your desktop app.

But it is the parent folder that is not syncing.  It is the one greyed out and because of that, none of the subfolders will sync.

However, I did read the article and confirmed that I had none of those issues.  Thank you.

I see, thanks for clarifying that. Do you mind sending over one more screenshot of your local Dropbox folder, where the parent folder should be showing exactly? I’d also like one more visual of what you see on your web account, at the same location. 

If there are any folder/file names you don’t want us to see, please feel free to hide them before posting your screenshot on the forum.

My list is so extensive, I gave a screenshot of the ones I use the most and where you may see some differentiation.  The blue is my web and yellow is thru the app/windows explorer.

Hi again, ggilmore, and thanks for the screenshots.

I'm sorry if I missed something, but according to the screenshots, the folders that appear in your local Dropbox folder seem identical to what you see online; should there be some subfolders within those folders, that are not showing up?

If so, can you also check the names of the missing folders, to see if they perhaps have a space at the end of the name? This would also not allow them to sync to your computer.

the contents of the folder is what was available at the last sync.  Anything added to the folders after that time are not there.  Also, anything I have done to the folders is not being synced to all the other team members.  That is where the greyed out parent folder comes in under my preferences.