Shared files sent to me, but now I can't locate them. Is it due to my storage space?

Hi Ceders17, 

If they sent you the files worth 8GB but you only have up to 3.5GB space allowed in your Dropbox account, to be able to resume syncing and be able to have access to the shared files, You can upgrade to any of our paid plans , you can do the month for now to make sure that you have all the files syncing back up before you make a decion.  You can visit our website at : http://www.dropbox.com/plans  or you can proceed with the check out by clicking this link : www.dropbox.com/buy/plus

Thank you 

Hello

Thank you for the quick response.

My Basic Plan has only 3 GB storage if empty, not 3.5. Currently there is about 200 MB used.

However, where EXACTLY could those video files be? Are they.......

In his Outbox if one exists

In his "cloud"

In the Dropbox "cloud"

Or somewhere else?

Technically speaking if I can't see them am I in possession of them or is he or is Dropbox?

Thank you

Hi @Ceders17 , thanks for the info.

Could you clarify exactly how this user sent you those files?

There are various methods in which they can use to transfer or send files to another person, and each of them vary.

Please could you confirm this with the user in order for us to assist further!

Hello

Thank you for the update. I can try and clarify or reiterate what I ve posted so far.

I have no idea how the user TRIED to send those alleged video files.

The user may have exchanged or sent me work or personal stuff before or it could have been a user who knew my Dropbox "address" somehow or my Dropbox was hacked by some Dropbox user.

All I have come to realize is that I never downloaded, tried to download, was notified at the alleged download time and date or even saw any of what was allegedly sent that far exceeded my Dropbox limit of 3 GB if it was even empty.

All I can think of is that it never reached my Dropbox to even try and download and sat  "somewhere" until a third party asked if I "got it".

So basically, if it is possible, can you summarize the several ways a user can try to stick something bigger than your limit into your Dropbox and fail plus how could it possibly be done to try and it goes through?

Basically how does one get 8 GB of data into a 3 GB "box" and the intended recipient has no idea it was done and never sees it?

Thank you for consideration 

The only method that someone can send you a file to your Dropbox account without affecting your quota would be to share a file to your Dropbox account directly. The file would appear on this page on your account, if it was shared there.

If they shared a folder to your account, it would show up here, though you wouldn't be able to add it to your account if there isn't enough quota on the account.

Could you check those pages to see if there was something shared to your account there?

Ceders17 wrote:

All I can think of is that it never reached my Dropbox to even try and download and sat  "somewhere" until a third party asked if I "got it".

If it was shared through the options available in Dropbox, you would have received an email at the address you use for your account.

If it was sent via a shared link, you would have had to download it yourself. If it was sent via a shared folder, you would have had to accept the invitation to join the folder, assuming you had enough space.

Thank you Rich

My Gmail doesn't show any Dropbox emails concerning this or notifications on the day before, the day of nor the day after the alleged sending of the videos.

So I can assume they never made it to me and are somewhere in "Dropbox limbo" or "purgatory"?

As such I do not "need" the videos anyway so no harm no foul?

Thank you for consideration.

Is everyone in agreement ok? 

Won't be found?

🙂

It would be best to check with the person who shared those files with you in the first place as they might be able to find them from their end Ceders17 ​ 

Let  us know if you have anything else to ask in the meantime. 

Hello Walter 

Thank you for the suggestion. However the supposed sent videos were reported to me by a third party, apparently not the sender. The sender wasn't identified and I assume no longer exists?

Thanks again.