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Forum Discussion

tonyr2023's avatar
tonyr2023
Helpful | Level 6
3 years ago
Solved

Shared link won't go away

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view...
Dropbox Basic
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  • tonyr2023's avatar
    tonyr2023
    3 years ago

    Hi Jay,

    There is nothing in either of those.

     

    However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

     

    I guess our phones were scared because I started talking to you - you rock!

     

    Thanks,

    Tony

Czyo5S7rb1's avatar
Czyo5S7rb1
Explorer | Level 3
3 years ago

Reinstalling the app on mobile doesn't seem to help.

 

When I visit the shared page I see an empty list.

The lists on the other tabs (recent, folder, links, signatures) are also empty.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Czyo5S7rb1 - thanks for the additional information and sorry to jump in here.

 

Could you let us know your device's OS version and the version of the mobile app installed there as well?

 

Also, have you tried clearing the app's cache at all since you first noticed this? 

  • Czyo5S7rb1's avatar
    Czyo5S7rb1
    Explorer | Level 3
    3 years ago

    Yes I tried clearing the app cache before and after reinstalling, unfortunately also didn't help.

     

    I'm on iOS 17.0.3 now but the problem has been existing for at least couple of months, when I was on iOS 16.

    The currently installed Dropbox app version is 345.2.2.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      I assume you meant 354.2 since that would be the most up to date version of the Dropbox mobile app for iOS. Is that right Czyo5S7rb1? 

      • Czyo5S7rb1's avatar
        Czyo5S7rb1
        Explorer | Level 3
        3 years ago

        Hmmm no I'm actually seeing 354.2.2

         

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