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Soonjas's avatar
Soonjas
Helpful | Level 6
5 years ago
Solved

Slow upload speeds on Windows 7

I am experiencing the super slow upload speed via Dropbox desktop App ( v 120.4.4598 ) and I am running Windows 7. It used to be good and only recently noticed super slow upload speed. Funny thing is...
desktop
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upload
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  • Soonjas's avatar
    Soonjas
    5 years ago

    Just to let everyone know that the latest Dropbox version has seems to fixed my issue of slow uploads (please refer original post https://www.dropboxforum.com/t5/Dropbox-files-folders/Does-Dropbox-limit-the-upload-speed-Very-Slow-uploads/m-p/519825 ) 

     

    I am now getting great upload speeds via Dropbox desktop App. Now my Dropbox desktop app is version 127.4.4265 on Windows 7. As previously mentioned, this issue seems to be on Windows 7 and had problems with v 120.4.4598 .

    In conclusion, and evidence by my testing on various devices, it is the Dropbox app that had restricted the upload speed!!!!!!!!!!!!!! Jay  please take note.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
I'd recommend getting in contact with the support team regarding this matter, for them to look into this in more detail.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!
xerkon's avatar
xerkon
Helpful | Level 5
5 years ago

Here's the response I got. I've already replied with an email that basically said, "Sorry dropbox support, you'll have to do better than that."

 

[Removed as per Community Guidelines]

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the info, the support team will be able to investigate this further as you're already in contact with them.
  • xerkon's avatar
    xerkon
    Helpful | Level 5
    5 years ago

    Got a response from dropbox support and will update this thread with any resolutions.

     

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    If the response didn't help, reply to that ticket directly to continue the troubleshooting. 

    Creating a new ticket would only prolong the troubleshooting since you'd need to start over.
  • Soonjas's avatar
    Soonjas
    Helpful | Level 6
    5 years ago

    xerkon I pretty much got the similar reply =(

  • tgr74's avatar
    tgr74
    Explorer | Level 4
    5 years ago

    I'm on a Mac and I was trying to upload some files and it was giving an ETA that was fluctuating between 1 hour and 3 hours per file.  I took the same files into WeTransfer and the upload estimated 15 minutes for all 3 files.   REALLY frustrating to pay a premium for DropBox and have the free service of WeTransfer blow them out of the water speed-wise.   I really hope Dropbox looks into this seriously.   I will have to seek another option if it persists. 

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