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bulldogman
9 months agoExplorer | Level 4
Some files are not syncing from my desktop to my other devices
I have some files (not all) that are in Dropbox that do not sync/ update from my desktop to my hand-held devices. They updated for a long time but now have started not updating which is very inconvenient. Can anybody help, please?
Thank you.
37 Replies
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- Megan8 months ago
Dropbox Community Moderator
Hey bulldogman!
Could you check for a little Dropbox icon on your task bar next to your WiFi? Do you see it present there?
If so, can you hover your mouse over it, and let me know the app's current version and syncing status?
It should look something like this:

- bulldogman8 months agoExplorer | Level 4
Removed Personal from DropBox folder to desktop, rebooted the computer, and put folder back in DropBox. It still is not showing up on my phone.
- bulldogman8 months agoExplorer | Level 4
OK. I will give that a try. Thanks.
- Mark8 months ago
Super User II
bulldogman wrote:
I can certainly take it our of DropBox, but what do you mean by "letting it sync completely"?
It isnt up to date, however, for some unknown reason.
So when taking it out of the Dropbox directory you need to wait/see if it does a sync to notice the removal of it. OR even better still, reboot the device.
- bulldogman8 months agoExplorer | Level 4
I assume you're talking about on the desktop. I can certainly take it our of DropBox, but what do you mean by "letting it sync completely"? It's already up to date.
- Mark8 months ago
Super User II
Is the file open at all? Can you close it if it is.
If not try dragging the file out of Dropbox, letting it sync completely and then readding it.
- bulldogman8 months agoExplorer | Level 4
This is the Personal Files folder that II have on my desktop. You see "Journal" highlighted
This is what I see when I open that folder on my phone. "Journal" should be between the two circled files, but it isn't
Thank you.
- Jay9 months ago
Dropbox Community Moderator
In order to understand what you're referring to, please could you attach a screenshot showing this?
- bulldogman9 months agoExplorer | Level 4
I clicked on a shortcut I have for Owner>DropBox>Personal Folder, which is where the files have always been. It goes through the DropBox website rather than an app. To add new files, I just put them in that folder.
Thank you.
- Jay9 months ago
Dropbox Community Moderator
Hi bulldogman, could you clarify exactly how you add files into a Dropbox folder when you said you don't have the Dropbox desktop application installed on your machine?
Are you instead uploading the files to the Dropbox website?
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