Sync arrows showing on my files in the Dropbox folder but the app is not syncing

If a simple reinstall won't cut it, then the next step would be an advanced reinstall in this case Louis22. 

Let me know of any updates! 

Hi Walter,

Yes, I’ve already gone through those steps.

The only thing I haven’t done yet is to completely quit and unsync Dropbox, delete the Dropbox folder, reinstall the application, and then resync everything from scratch.

That would be the last resort if nothing else works, I’m hoping we can find an alternative solution before going that route.

Have you tried quitting and relaunching the app or logging out from your account and back in through the app's preferences since you first noticed this Louis22? 

Hi,

Thanks for the quick response!

The sync status currently shows that all files are up to date. The installed app version is 241.4.4853.

The issue was first noticed on 17/02/2026 at 08:32. No system or application updates were performed around the time the issue began.

The device is running Windows 11 Pro 10.0.26200 Build 26200 (25H2).

Please let me know if you require any additional information.

Thanks for joining us on the Dropbox Community, Louis22.

Would you mind checking the sync status and version of the Dropbox app? To do so, hover over the Dropbox icon in your system tray with your mouse.

Also, when did you notice this started happening? Was it perhaps after some kind of Dropbox app update or OS update?

What's your Windows version?

Keep me posted!