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Forum Discussion

petrusrung22's avatar
petrusrung22
Explorer | Level 4
4 years ago
Solved

Sync is getting stuck and won't complete

Sync never finishes,  Every morning I check the status in the Dropbox app.  It's the same 26GB that never completes.  I am only using 32% of my Dropbox account, so it's not the size.  I'm up to date ...
desktop
sync
Web
  • Walter's avatar
    Walter
    4 years ago

    You could try finding and moving it out of the Dropbox folder petrusrung22 - renaming it might also help. 

     

    Have you rebooted your computer at all lately by the way?

JasonC32's avatar
JasonC32
Explorer | Level 3
3 years ago

 

I currently have the above information showing on my tray when I hover over it. It's been stuck here for a few weeks now. I stop syncing and deleted some of the files that were syncing last week, but it's now stuck on the next files which are .mov files. It cycles with different estimated times as well, but doesn't appear to actually be syncing anything at all.

 

I'm not sure where to find the version of the app. Could you point me in the right direction.

 

Many thanks.

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me too, JasonC32!

 

You can check your app’s version by hovering over the small Dropbox icon in your system tray (right before you open the menu showing in your screenshot). 

 

Just to clarify, does the number of the syncing files seem to change at all, or is it completely stuck? 

 

Also, the .mov files that you’re having trouble syncing at the moment, can you let me know what’s their approximate size?

  • JasonC32's avatar
    JasonC32
    Explorer | Level 3
    3 years ago

    Good Morning Nancy,

     

    Apologies for the delayed response. I have been on-site all week.

     

    I hover over the app icon and it only tells me the sync status, see the following screenshot;

     

     

    The amount of sync files doesn't change, it just flicks up and down with duration, but number of files remains complete.

    The approx. size of the currently files stuck in syncing is as follows;

    - IMG_7587 = 10.5 MB

    - IMG_7588 = 10.8 MB

    - IMG_7583 = 11.2 MB

     

    Thank you.

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi JasonC32, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if that changes things?

      • JasonC32's avatar
        JasonC32
        Explorer | Level 3
        3 years ago

        Hi Megan,

         

        Unfortunately this hasn't resolved the issue. Also, DropBox is telling me that there isn't any issues with syncing.

         

        I'm really lost as to what the problem is here...

         

        Thank you.

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