Syncing icons are missing on Mac OS

Support has done NOTHING to resolve this issue but ask me to do things that didn't work. I have wasted so much time on trouble shooting this - something that SUPPORT get's paid for and should do before they release updates. I don't get why updates are automatic when you haven't made sure they work!

GREAT! Now the problem is happening on my M4 machine too. Was working just fine and then I re-booted and now no blue or green icons.

THIS IS A JOKE!

Hey J-Reacher, I completely understand your frustration here.

Keep in mind that our support team are not the ones releasing the updates, they're just here to troubleshoot potential issues.

They are also the best way to get these issues resolved, since they have access to info that's specific to a user's account.

So, since your issue is not yet resolved, you'll need to keep working with them to come to a resolution together.

I definitely understand that it can be frustrating at times and rest assured that I've passed your comments along to our team.

However, you'll need to continue working with the person that you're already in contact with, so you can resolve the issue the soonest possible.

I hope it gets resolved really soon!

Nothing has been resolved. I haven’t heard back from anyone. This is a complete joke. We pay a lot of money for a service that should work and have no problems. 

I tend to agree - if this issue is related to the code/backend of dropbox -- which it appears most certainly to be, I'm not sure what help the support team can be. Seems like we just have to wait until someone finds the error and fixes it.

I made no changes to my computer/changed no settings or did anything different, and a couple days ago, the icons were just gone. 

Exactly! And I thought my M4 was ok but then today it wasn’t.  This is a joke and should never happen. The simple thing would be for them to stop updating our apps without our permission and to also let us revert back to a version that works. 

WOW and JUST LIKE THAT - The blue and green icons are appearing today on both M3 and M4 machines. Whoever fixed this on the DB side - THANK YOU!

Hopefully it stays this way.

I have tried working with the support Ai bot - but it has not been helpful. I cannot find anywhere in my account to change my "sync" preferences. The Ai bot could not manage to help. This is what it said - 

"Here’s what you can try:

1. Click the Dropbox icon in your menu bar.
2. Click your avatar (profile picture or initials).
3. Select Preferences, then go to the Sync tab.
4. Look for a message about “Cloud Files” or “Dropbox folder updates."

The problem is - when I click on my avatar/initials - there is no "preferences" to select. That is literally not an option. And I have searched EVERYWHWERE on my account - there is NO WHERE to manage my sync preferences, which i think is also why no sync icons are displaying in my finder window.

Lucky you! Mine are still not back.  And all I am left with is the Ai bot which is useless. I have noticed that there is no where on my account to find any place to set sync preferences etc - like it has completely disappeared. And the Ai bot keeps trying to make me select a button "preferences" that I cannot find.  I wonder if your account shows sync preferences anywhere?

ok I found the preference area,  however, I still dont have any sync icons and there was nothing helpful under the "preference" tab.