Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

System restore on Windows not working due to an error referring to a Dropbox folder

I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: ...
desktop
Error Messages
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hi Dave_Rado​, thank you for posting on our Community!

The file that appears to be causing this error seems to be located in the cache folder. With that in mind, when you uninstalled the Dropbox app and deleted the Dropbox folder, I believe the cache folder should have been deleted as well. 

Have you tried any of the options mentioned in the error, while the Dropbox app isn't in use? I.E., selecting a different restore point or an advanced recovery method?

Aside from that, although this is out of our scope, it might be worth trying to exclude .dropbox.cache from the System Restore. 

Let us know how it goes.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!