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Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

System restore on Windows not working due to an error referring to a Dropbox folder

I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: ...
desktop
Error Messages
windows
Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

I'm pretty sure this problem is caused by a bug in the latest release of Dropbox for Windows and that it would be straightforward to reproduce as long as you are able to install an old version of Dropbox for Windows.

Are any Dropbox staffers in this forum?

Steps to reproduce:

  1. On a Windows PC that doesn't currently have Dropbox for Windows  installed, install the previous (not the latest) version of Dropbox for Windows. I.e. the last version that didn't give the new online-only options.

  2. Create a few files in your Dropbox folders on your computer (i.e. store them locally and sync them with the Dropbox server).

  3. Create a System Restore point.

  4. Upgrade to the latest version of Dropbox for Windows.

  5. Try to run System Restore. I'm pretty certain your System Restore will fail with a very similar error message to the ones I've been getting.


Please could someone who works for Dropbox Tech Support try the above steps and report back in this thread?

Many thanks

Dave

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