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Forum Discussion
The Dropbox app doesn't show the same shared files between colleagues.
Hello everyone,
in my Dropbox account I do have an Excel file shared with my colleagues: I can view/edit normally on Dropbox app with the same my account logged in, my colleagues can view/edit the ...
They cannot see any file on their app like there is no file, but once they log in through PC they can normally see it, that's the problem, The file is on my Dropbox account (and visibile on my app too) and shared to them, but on their Dropbox app they see nothing really.
Let me me know ypir thoughts. Thank you in advance!
- Megan
Dropbox Community Moderator
Hey Matteo23B!
Have you asked them to make sure that they're app is open, and syncing correctly?
Maybe it's best for them to contact us, in order for us to troubleshoot further with them just so you can avoid the back and forth, and so they can send us a few screenshots of what they see. Additionally, feel free to share this article with them, in order to clarify their syncing status.
As mentioned earlier, have they checked the file for any invalid characters too?
