The Dropbox desktop app is not syncing on my macOS Tahoe 26.1 computer

Hi from me as well, LuckyBill! In case you still want us to look into your syncing issue, feel free to send over the details Walter asked for above; we'll be happy to help.

I am having a similar issue on a Macbook Pro M5 running Tahoe 26.1. When I update files on a different machine they frequently do not automatically sync on my Macbook. The Dropbox app seems to get stuck on "Reconnecting to the internet...". If I quit the Dropbox app and reopen the files will sync, but that is pretty inconvenient!

I've had an individual dropbox account for many years but just recently bought the new Macbook. This is the first time I've ever noticed such an issue.

Sorry to hear this is happening, Evan R.9. Can you clarify the app version of the Dropbox app in question? 

I’d also like you to right-click on your local Dropbox folder, go to the “Get info” section and send me a screenshot of the next window you’ll see.

Thanks Nancy. My Dropbox app version is 240.4.8493. Attach is the screenshot you requested.

Hey Evan R.9, thanks for the info!

Have you noticed when this behavior takes place, by any chance? 

Did you make sure that this is not caused by security software on your computer or your network settings? Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

I'm also going to suggest that you try signing out of the app and then sign back in. If you don't see any improvement while doing so let me know, and we'll have a closer look into this. 

Hey Evan R.9! I’m just giving you a little nudge here. 

If you still need help with the previous issue you reported, please let us know the details Megan asked for above.