Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

mn48fan's avatar
mn48fan
New member | Level 2
2 months ago

The photos from my phone do not show up in the Photos and Screenshots folders on my laptop

Bought a new Dell Inspiron 15 Laptop, Windows 11, last Dec. Since then, my photos disappear after uploading from my Samsung Galaxy phone. Photos file and screenshot file are still in my Dropbox App o...
desktop
Mobile
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi there, mn48fan, thanks for letting us know about this.

Just to make sure we're on the same page, can you let me know how you're uploading your photos and screenshots from your phone?

Are you manually uploading them or are you using the camera uploads feature?

If you open the Dropbox app on your phone, can you access your photos from their respective folders as normal?

As for your storage limit alerts, can you send me a screenshot of what you see in your account settings here?

Thanks in advance!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!