When I use the Dropbox widget to scan a document on my iPhone, I take the photo, crop it, hit next, give it a simple filename with no special characters, choses a folder send click save, it just sits forever on uploading. Subsequent scans say waiting for upload. I have updated Dropbox to the latest version, and I am on iOS 15.6.1. Even if I kill the app and come back, it is still sitting on uploading. I have tried powering off the phone and airplane mode off and on, but it doesn't work. The only way to fix it is to log out and back in to Dropbox but then I have to start the upload over. This is happening weekly.

I’m experiencing the same issue. Very frustrating as if you no longer have the documents which were scanned, they are lost.

In my case auto capture is on. But doesn’t seem relevant. The picture is taken. The file is named. The capture process seems to be complete. Then it goes into Uploads and stays there for an extended time. Sometimes minutes. Sometimes days. Sometimes it instantly uploads.It’s not a connectivity issue as all of my other network related apps work fine. And I’m able to access other Dropbox documents.I can also take more scans, and they also appear in the Upload list, but they remain queued up behind the original stalled upload.Once the upload begins, it seems to go quickly as normal.Killing the app doesn’t have any effect. The file is there when you restart it.If I had to guess, your backend upload process is flaky and your client doesn’t handle failures well. Instead of timing out and retrying, it just sits there. But it’s amazing an app restart doesn’t trigger a fresh try. And again, the most frustrating part of this is that the files are inaccessible during the upload. If I could access them and then re-save them as a new PDF-- even in a different file service-- I could "rescue" them and try the upload later after cancelling. But with them being inaccessible, if I cancel, the file is lost forever. And the physical document is often no longer available.

This is exactly how mine behaves as well.

I did try that as well and the issue eventually resurfaced after a few weeks.

I have tried clearing the cache several times. The problem is sporadic so I don’t know if that has any effect but it resurfaces regularly. This has happened on several different WiFi networks and 5G.

Uploads from Scan document on an Iphone 12 pro max are stuck

46 Replies

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emsilver523
Helpful | Level 6
4 years ago
That worked fine but again it is very random. I might upload 50 fine and then it stops working. This has happened at least 7-8 times over the past 6 months
Nancy
Dropbox Community Moderator
4 years ago
I see what you mean.

As soon as this happens again, feel free to give me a nudge here and we’ll investigate this further.
Riley M.2
Helpful | Level 6
4 years ago
This is happening anew on a brand new phone. iPhone 14 Pro. Scanned from Dropbox. Scanning went fine. It’s been sitting as an Upload for several minutes now. I was able to upload a photo to Dropbox from the Photos app while it was still stuck. Photo was there but the document was still stuck.
Megan
Dropbox Community Moderator
4 years ago
Hi Riley M.2, happy Friday!

Thanks for posting here. Have you tried the troubleshooting steps mentioned in this thread, such as clearing the app's cache, uninstalling etc.? If so, did you notice the same behavior?

Let me know more!
Riley M.2
Helpful | Level 6
4 years ago
I don’t know how to clear the cache, and I uninstalled and reinstalled on my previous phone, which seemed to resolve it. But this is a new phone (iPhone 14 Pro with latest iOS) and it’s still happening. In fact, I just rebooted in an attempted to get my last scan to upload and it’s still sitting there.

This happens randomly, but frequently. Sometimes it eventually uploads if I leave it overnight.

I have no confidence when I scan something with Dropbox that I will ever see it again.

Meanwhile, I just successfully scanned using your competitor OneDrive. Worked like a charm. For the same price as Dropbox, you also get a subscription to Microsoft Office. Looking like a good deal.
emsilver523
Helpful | Level 6
4 years ago
I just upgraded to an iPhone 14 pro max. It had been working fine until yesterday the problem resurfaced again after using the phone for 10 days.
Jay
Dropbox Community Moderator
4 years ago
Hi Riley M.2, emsilver523, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
emsilver523
Helpful | Level 6
4 years ago
That would be fine.
Jay
Dropbox Community Moderator
4 years ago
Thanks, I've sent you an email, please could you reply to it as soon as you get a chance!
Riley M.2
Helpful | Level 6
4 years ago
Fine with me also.

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Uploads from Scan document on an Iphone 12 pro max are stuck

46 Replies

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