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brtmix's avatar
brtmix
Explorer | Level 4
3 years ago

Very Slow Upload Speeds even after of the trouble shooting on the forum.

Hi,

 

I've been working directly in my dropbox folder for a while now. 

Everything was fine until a couple months ago and not uploads are crawling.

With speedtest.net my speed is always just about 10Mbps.

Dropbox is never going above 1.4kbps even with my bandwith set to No Limit.

I need to deliver 12-20GB files with fast turnarounds every day and my delivery time has become a big problem.

I need to fix this right away or leave dropbox all together if it's not quickly resolved.

 

Thanks

desktop
sync
upload

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  • invalidation's avatar
    invalidation
    Explorer | Level 4
    3 years ago

    I'm having a similar issue: uploads specifically to Dropbox is between 45-60 KB/sec.  I'm on a 2.5Gbps up/down fiber connect.  I've followed the standard troubleshooting steps, to no avail.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi brtmix & invalidation, I'd be more than happy to help! 

     

    The first thing we need to clarify in regards to the speed of your app when you use it to upload content, is if you're using the stable version instead of the beta one.

     

    I would like for you to locate your Dropbox icon on the menu or task bar, next to your WiFi and hover your mouse. That should give you a number. Can you pass it on to me? 

     

    Also, do you know approximately how many files you have in your Dropbox account? Would you be close to our soft limit of 300K files?

     

    Let me know more, and we'll take it from there! 

    • brtmix's avatar
      brtmix
      Explorer | Level 4
      3 years ago

      Hi. The version of the app I have is 168.4.4802.

       

      It might be possible that I've reached 300k with all of the tiny files that Pro Tools makes.

       

      Is there a way to find out for sure how many files I have uploaded?

       

      I'll pull down everything that can be archived and see if that does anything.

       

      Thanks.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi brtmix & invalidation, so you're on the stable version of the app, which is good.

         

        As for the files, you can right click on your Dropbox folder, and check there for an approximate number of files. 

         

        Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?

         

        Can you check if this is related to your internet connection or device by trying another device on the same WiFi network, or by using your device on a different network entirely?

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