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brtmix
3 years agoExplorer | Level 4
Very Slow Upload Speeds even after of the trouble shooting on the forum.
Hi,
I've been working directly in my dropbox folder for a while now.
Everything was fine until a couple months ago and not uploads are crawling.
With speedtest.net my speed is always just about 10Mbps.
Dropbox is never going above 1.4kbps even with my bandwith set to No Limit.
I need to deliver 12-20GB files with fast turnarounds every day and my delivery time has become a big problem.
I need to fix this right away or leave dropbox all together if it's not quickly resolved.
Thanks
17 Replies
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- invalidation3 years agoExplorer | Level 4
I'm having a similar issue: uploads specifically to Dropbox is between 45-60 KB/sec. I'm on a 2.5Gbps up/down fiber connect. I've followed the standard troubleshooting steps, to no avail.
- Megan3 years ago
Dropbox Community Moderator
Hi brtmix & invalidation, I'd be more than happy to help!
The first thing we need to clarify in regards to the speed of your app when you use it to upload content, is if you're using the stable version instead of the beta one.
I would like for you to locate your Dropbox icon on the menu or task bar, next to your WiFi and hover your mouse. That should give you a number. Can you pass it on to me?
Also, do you know approximately how many files you have in your Dropbox account? Would you be close to our soft limit of 300K files?
Let me know more, and we'll take it from there!
- brtmix3 years agoExplorer | Level 4
Hi. The version of the app I have is 168.4.4802.
It might be possible that I've reached 300k with all of the tiny files that Pro Tools makes.
Is there a way to find out for sure how many files I have uploaded?
I'll pull down everything that can be archived and see if that does anything.
Thanks.
- invalidation3 years agoExplorer | Level 4
I'm on v 168.4.4802, just at 10,299 files.
- Megan3 years ago
Dropbox Community Moderator
Hi brtmix & invalidation, so you're on the stable version of the app, which is good.
As for the files, you can right click on your Dropbox folder, and check there for an approximate number of files.
Is there a possibility that a proxy, VPN, firewall, security software, or even ISP/router issues that could be restricting traffic to the following Dropbox domains?
Can you check if this is related to your internet connection or device by trying another device on the same WiFi network, or by using your device on a different network entirely?
- invalidation3 years agoExplorer | Level 4
I've already checked over my networking equipment and router; no limiting is in place. I have also tried on multiple computers, on multiple networks.
It seems this is a fairly common issue given the number of people with similar issues throughout the forums.
- brtmix3 years agoExplorer | Level 4
I'm at about 130,000 files.
How do I check any proxies?
The rest should not be an issue.
VPN - No
Firewall - No
security software - No
ISP/Router - working great
I tried uploading to the DB app through finder on two other macs over the same wifi and both very uploading even slower (170 kbps).
Testing on another network won't be possible today unfortunately.
Thanks!
- invalidation3 years agoExplorer | Level 4
Megan On a wild hunch, I just decided to try to tunnel my full traffic through a VPN service, and the transfer has improved to 16MB/s.
It appears my ISP (AT&T Fiber) is throttling traffic from you services or application...
- brtmix3 years agoExplorer | Level 4
Megan I just tried a VPN and my speed in the DB App did not improve at all.
My ISP is spectrum in case that's useful.
- invalidation3 years agoExplorer | Level 4
I'm not even sure if it is the ISP in my case; I'm still seeing throttling when not connected to VPN through a different ISP. It seems to be some issue with the dropbox application. Using other methods to upload files works perfectly fine. The dropbox application just seems to throttle whenever I'm not connected through a VPN (?????)
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